An employer should provide a clear grievance procedure for where workers have problems or concerns about their work, working environment or working relationships that they wish to raise and have addressed.
A grievance procedure provides a mechanism for problems and concerns to be dealt with fairly and speedily, before they develop into major problems and potentially collective disputes.
Employers are legally required in the written statement of terms and conditions of employment to specify, by description or otherwise, a person to whom the employee can apply if they have a grievance, and they are also required by statute to allow a worker to be accompanied at certain grievance hearings.
Employers should have a procedure which complies with the ACAS Code of Practice on Disciplinary and Grievance Procedures, and place it somewhere accessible to the workforce, preferably in an employee handbook.
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